|Copyright © 2009 North America Collectors, Inc. - All rights reserved.
NACI employees are required to sign a confidentiality
statement that requires strict confidentiality pertaining
to any client or debtor information.
Collectors are thoroughly trained as a part of our
in-house collection-training program, which includes
a combination of classroom and one to one instruction on successful collection techniques and
FDCPA regulation. Our training program uses lecture, role-playing, and call monitoring techniques.
Each collector is also specifically trained by his supervisor to follow the client’s work standards.
Management supervisory staff monitors all correspondence and innumerable telephone
conversations. Management hosts weekly training sessions, targeting any changes concerning
collection regulation and methods to improve individual collection techniques.
NACI has been providing superior
recoveries and quality service for
our clients since January 1988. Our
achievements are a direct result of
our ongoing investment in personnel
and technology, combined with our
business expertise to ensure a
successful long-term relationship.
This is accomplished while adhering
to all State and Federal laws, as well
as all clients’ standards and policies.
As a collection recovery specialist
for asset, commercial and consumer
placements, we have achieved
success because of our strong client
focus and commitment to service
excellence. Our strategy to build
specifically trained, experienced
collection teams utilizing automated
skip-trace capabilities, legal support
(if client approved) and state of the
art technology has all helped
engineer our success. These tools
allow us to custom tailor our
collection process to meet all clients’
objective criteria thus enabling NACI
to achieve the client’s desired result.